1. Collection of User Information
We collect the following User Information:
(1) User Information provided to us by User
We collect the following User Information that you provide when you sign up or otherwise use the Service (hereinafter referred to as “Provided User Information”).
・You will be asked to provide certain contact information that is necessary for the registering for a Site account on behalf of a Buyer or Seller, including name, address, phone number, email address, job title and department;
・You will be asked to provide certain identity information, tax registration and/or related information about your business entity, such as your company name, business type and industry, corporate registration details and information about your business license;
・If you are a Seller we will also ask you to provide details about the goods and products that you intend to sell via the Site and details about your sales/transactions on BuyChemJapan.com;
・If you are a Buyer we will also ask you to provide details or preferences about the goods and products that you may be interested in buying via the Site and any details or preferences relevant to your purchases;
・In order to facilitate the transactions, purchases and payments over the Site, you will be asked to provide certain payment information. This might include bank account numbers, billing and delivery information, credit/debit card numbers, expiration dates and security code and tracking information from checks or money orders;
・Information you submit to the Site for publication may be made publicly available on the Site and therefore accessible by any internet user. You should exercise caution when deciding what information you submit to us for publication.
・In order to facilitate your use of the services available on the Site (including on websites and/or mobile applications), we may request for access to, and you may provide us with, contents stored in your devices including but not limited to contacts in address book, photos, videos and/or other files. If you are using our communication tools on the Site (particularly in case of voice communication), we may require access to your camera and/or microphone, and may conduct voice recordings.
(2) User Information that we collect automatically
When you visit our Service, the following User Information is collected automatically in our server logs or through technologies such as cookies and clear GIFs (also known as “Web beacons”) (hereinafter referred to as “Automatically-Collected User Information”):
your browser’s Internet Protocol (IP) address, your browser type, the nature of the device from which you are visiting the Service (e.g., a personal computer or a mobile device), the identifier for any handheld or mobile device that you may be using, the web site that you visited immediately prior to accessing our Service, the actions you take on our Service, and the content, features, and activities that you access and participate in on our Service.
We also may collect information regarding your interaction with email messages, such as whether you opened, clicked on, or forwarded a message.
Also, please be aware that third parties, such as companies displaying advertisements on the Service or sites or services provided by third parties (“Third-Party Sites”) that may be linked to or from the Service, may set cookies or use other means of passively collecting information about your use of their services, Third-Party Sites or content. We do not have access to, or control over, these third-party means of passive data collection.
(3) User Information that we receive from third parties
2. No “sensitive personal information” collected.
The Service does not collect or process ‘sensitive personal information’, defined as data consisting of racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, genetic data, biometric data, data concerning health or data concerning a natural person’s sex life or sexual orientation. As such, you should not provide any such information as part of your user profile, as part of any materials, as part of any correspondence, or by any other means with your use of the Service.
3. Use of User Information
(1) Use of the Provided User Information
We use the Provided User Information (defined in 1.(1) above) for the following purposes:
to provide the Service and the information that you request;
to take and handle orders, deliver products and services, process payments, and communicate with you about orders, products and services, and promotional offers;
to contact you regarding products, services, and offers, both from ourselves and from third parties, that we believe you may find of interest. (If you wish to opt-out from receiving marketing communications from us as described in the “Communication choices” section below.)
to maintain a record of our dealings with you;
for other administrative purposes; and
Also, we link Provided User Information to Automatically-Collected User Information, data about the way you use our Service and the pages you visit for the following purposes:
to help enhance, improve, operate, and maintain our Service, our programs, services, websites, and other systems;
to prevent fraudulent use of our Service and other systems;
to tailor advertisements, content, and other aspects of your experience on and in connection with the Service.
(2) Use of Automatically-Collected Information
(3) Use of User Information for the Disputes or Complaints
We will use any User Information in connection with disputes or to support complaints related to the Site or goods and/or services purchased via the Site. Please note, Buyers and/or Sellers may submit complaints regarding the products and services on the Site and/or disputes between the Buyers and Sellers to the Site and under such circumstances, we will use the User Information provided to us by Buyers and/or Sellers that is relevant to the disputes or complaints submitted. This may include health data of end-users (which may include minors as applicable) of products purchased on the Site to the extent relevant to the disputes or complaints that are being reviewed by the Site and to the extent that the individual(s) has provided their explicit consent to their data being shared with us for the purposes of handling the complaints and/or settling the disputes.
4. Disclosure or sharing of Personal Information to third parties
Service Providers: We may disclose your Personal Information to third-party service providers (e.g., payment processing and data storage and processing facilities) that assist us in our work. We limit the Personal Information provided to these service providers to that which is reasonably necessary for them to perform their functions, and we require them to agree to maintain the confidentiality of such Personal Information;
Suppliers, Producers, and Distributors: We help customers find suppliers of products and services that meet their needs. An inherent part of that business model is marketing our Service and sharing customer data with our client companies to enable their follow-up sales and marketing activities. These companies may include suppliers of products and services that are listed on our Service, including their distributors and affiliates. These companies may send product samples, documents to you, or otherwise follow up on products or services you have expressed an interest in, either implicitly or explicitly.
Public Areas and Syndicated Services: Some features of our Service may allow you to upload, post, or otherwise transmit materials to public areas of the Service, such as content that you post in a public profile on the Service. Please be aware that any Personal Information that you include within any materials will be made available to other users of the Service who view it. You include Personal Information in such materials at your sole risk. We may allow you to select privacy options that limit access to some types of Personal Information in the materials, but no security measures are impenetrable or perfect. Additionally, even after information posted on the Service is removed, caching and archiving services may have saved that information, and other users or third parties may have copied or stored the information available on the Service. We cannot warrant or guarantee that any Personal Information that you provide on and in connection with the public areas of the Service will not be accessed, viewed, or used by unauthorized persons.
Business Transfers: Information about our users, including Personal Information, may be disclosed and otherwise transferred to an acquirer, or successor or assignee as part of any merger, acquisition, debt financing, sale of company assets, or similar transaction, as well as in the event of an insolvency, bankruptcy, or receivership in which personal information is transferred to one or more third parties as one of our business assets.
To Protect our Interests: We also disclose Personal Information if we believe that doing so is legally required or allowed pursuant to the applicable laws, or is in our interest to protect our property or other legal rights (including, but not limited to, enforcement of our agreements), or the rights or property of others, or otherwise to help protect the safety or security of our Service and other users of the Service. We may also disclose Personal Information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
5. Communication choices
If you receive commercial email from us, you may unsubscribe at any time by following the instructions contained within the email. You may also opt-out from receiving commercial email from us, and any other promotional communications that we may send to you from time to time by sending your request to us by email or by writing to us at the address given in the ‘Contacting us’ section of this policy. Additionally, you may view and modify settings relating to the nature and frequency of promotional communications that you receive from us as part of your user settings.
6. Rights to access
(1) If you have a user account and profile on our Service, you can access and update many categories of Personal Information that you provide to us by logging in to your account and accessing your account settings.
(2) If you wish to access or amend any other Personal Information we hold about you, you may contact us. Except where we do not have a legal obligation to disclose under the applicable laws, we will disclose your Personal Information we hold to you without delay, after we confirm with the official documentation (drivers’ license etc.) that you are the principal concerned (if we do not have any other Personal Information about you, we will tell you so.) .
7. Links to external sites
Aggregated and anonymized data that no longer identifies the user of the Service is maintained for the purposes necessary to provide the Service.
Our Services are intended for legal entities such as companies and corporations only, not for individuals. Our Services are not directed to children under the age of 20, and we do not knowingly collect personal information from children under the age of 20 without obtaining parental consent. If we learn that we have collected personal information from a child under the age of 20 on our Services, we will delete that information as quickly as possible. If you believe that we may have collected any such personal information on our Services, please notify us.
10. International transfers of personal information
Our servers and data centers are located in Japan. If you choose to use the Service from outside Japan, then you should know that you are transferring your Personal Information outside of your region and into Japan for storage and processing. By providing your Personal Information to us through your use of the Service, you agree and consent to that transfer, storage, and processing in Japan. Also, we may transfer your data from Japan to other countries or regions in connection with storage and processing of data, fulfilling your requests, and operating the Service.
11. Security measures
To help protect your data, we use commercially reasonable steps to protect the data that we collect, including your Personal Information. The reasonable steps include protecting this data against accidental loss, unauthorized use, and disclosure, and restricting access to Personal Information by our staff. We also require all staff that administer and develop the service follow industry-standard controls, including strong passwords, the use of anti-virus and anti-malware software, disk encryption and other best practices.
We use various third party processors to enable us to provide the Service, and as part of our vendor due-diligence, we review the security controls these processors have in place and ensure they meet industry standards appropriate for the type of data we collect.
You should keep in mind, however, that the Service utilizes software, hardware, and networks, which from time to time require maintenance and experience problems beyond our control. Note that no data transmission over the public internet or encryption method can be guaranteed to be 100% secure. Consequently, we cannot ensure or warrant the security of any information that you provide to us. You transmit information to us at your own risk.
13. Contacting us
[Address] 5-6-7, Toyosaki, Kita-ku, Osaka, Japan.